Privacy Policy

Data we collect and how we collect it

 

At Blazer Pro Scooters we collect data directly from individuals and we never purchase or acquire data outside of the public domain. We collect, process and store data of employees, prospective employees, partners, customers of Blazer Pro Scooters and 3rd party suppliers.

 

We never collect sensitive or special category data other than to satisfy additional laws outside of data protection such as employment law or when you give it to us directly.

 

Here is a useful table:

 

 

*when visiting our website

 

Data we collect for employment purposes can be found within our employee contracts and full data protection policy. This notice relates directly to customers of Blazer Pro Scooters.

 

Customers of Blazer Pro Scooters = customers who visit the Blazer Pro Scooters website, receive marketing via email or SMS and place orders with us

3rd Parties = suppliers of goods or services to Blazer Pro Scooters

Employee = someone who works for Blazer Pro Scooters

Prospective employee = someone who has applied for or has been approached directly by Blazer Pro Scooters for a vacant job role

 

Your Privacy Choices and Rights

 

Your choices

 

You can choose not to provide us with personal data. If you choose to do this, you can continue to use the Blazer Pro Scooters website(s) and browse its pages, but we will not be able to process transactions or continue a relationship without personal data.

 

You can block cookies by activating a setting on our cookie banner allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the Blazer Pro Scooters website(s) and browse its pages. See the cookie section below for further detail.

 

You can opt out from marketing by clicking the unsubscribe option in any of our marketing communications. 

 

Your rights

 

You can exercise your rights by sending us an email at customercare@blazerproscooters.com.

 

You have the right to access information we hold about you. This includes the right to ask us supplementary information about:

• the categories of data we’re processing

• the purposes of data processing

• the categories of third parties to whom the data may be disclosed

• how long the data will be stored (or the criteria used to determine that period)

• your other rights regarding our use of your data

 

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

 

You have the right to make us correct any inaccurate personal data about you.

 

You can object to us using your data for profiling you or making automated decisions about you

 

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails or social media advertising to you based on your behaviour).

 

You have the right to port your data to another service. We will give you a copy of your data in CSV format so that you can provide it to another service.

 

If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

 

You have the right to be ‘forgotten’ by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your relationship with Blazer Pro Scooters or any other law.

 

You have the right to lodge a complaint regarding our use of your data, please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.

 

These rights apply to all of the data categories listed in the ‘Data we collect and how we collect it’ section

 

Security

 

We do everything we can to ensure the security of your data.

 

In today’s data driven and connected world the security of your data is more important than ever. We recognise this and have implemented security to keep your data safe.

 

All staff are bound by confidentiality and will never disclose or share your data unless authorised to do so.

 

Blazer Pro Scooters’s data protection role

 

Blazer Pro Scooters is a controller in relation to your data, we are not a processor or a sub processor of any other brand or company. As a controller we use 3rd parties to process data, please see below in the 3rd parties section.

 

Where is your data stored?

 

Like most companies Blazer Pro Scooters utilises 3rd parties to provide services to our customers and to store data. A list of the 3rd parties who process personal data is listed below.

 

These 3rd parties will be based in the UK, EEA and in some cases outside of the both the UK and EEA.

 

Blazer Pro Scooters conducts thorough reviews of all of its 3rd parties, including data protection agreements, where possible to ensure that every possible safeguard is in place and that the data is secure. Should there be a possibility that data could be exposed to a high level of risk a Data Protection Impact Assessment will be completed and will be available upon request.

 

3rd parties

 

Blazer Pro Scooters works with a number of 3rd parties to offer ecommerce solutions in order to be able to offer online shopping to our customers, most of which do not process customer data in any way, below is a list of those who have access to or process your data and a brief description of what they do.

 

 

 

Marketing

 

Blazer Pro Scooters would love to keep in touch with you and when you sign up to receive marketing and open an account with us we will send you emails, SMS messages (where you have submitted your phone number) and will also display customised Facebook advertising when you log in to your Facebook profile.

 

These messages will be Blazer Pro Scooters specific, we do not sell your data or share it with other brands for advertising purposes, your data is used only to promote Blazer Pro Scooters goods and offers when signing up to marketing.

 

Our marketing messages are sent via Klaviyo, a specialist ecommerce marketing tool. You can opt out of marketing at any time by clicking the unsubscribe link in your emails and SMS messages or by contacting us directly.

 

There will be occasions when Blazer Pro Scooters sends administrative messages such as order updates, these messages are not deemed to be marketing and cannot be opted out of.

 

 

Marketing and administration emails that you receive from Blazer Pro Scooters will contain a tracking pixel. This pixel lets us know things such as the open rates and click rates of our email campaigns.

 

The pixel also lets us know if an email has not been delivered so that we are able to update our records and keep them current.

 

When we analyse the data we do so from an aggregated perspective, meaning that we report upon an overall number of open rates and click rates.

 

We use Klaviyo to send our marketing and administration emails and you can find out more about how Klaviyo secures your data by following this link: https://www.klaviyo.com/legal

 

 

We will share your data with the Marketing Services Providers listed below, who will use it for a variety of direct marketing purposes.

 

Marketing Services Providers carry out data profiling. They will combine your data with data they get from other sources (including public sources) and use it to create “predictive models”. Marketing Services Providers use these models to try to predict behaviour and preferences (e.g. how likely you are to buy a holiday online or take a particular type of holiday) or likely circumstances (e.g. whether you are eligible for a particular credit card). 

 

Marketing Services Providers will also try to match and then link your data with data that they receive about you from other sources, to make sure that the data they hold about you is correct (e.g. to check whether you have recently moved address). 

 

They share your data, including the profiled data they have created about you, primarily to:

 

-        help organisations better understand the likely characteristics of their customers (and find others like them); 

-        improve the relevancy and appropriateness of an organisation’s marketing to its customers (e.g. offers, its products and services); and 

-        help them communicate with their customers more effectively offline and online. This may mean that you receive tailored advertising via direct mail or when you visit a website. 

 

To understand more about the use of your data by Marketing Services Providers, and to find out how to exercise your data protection rights in relation to their use of your data (including how to opt-out), please click through to the websites of the companies below:

 

Experian Ltd - https://www.experian.co.uk/marketing-services/consumer-information-portal

 

Payment processing

 

Blazer Pro Scooters does not collect your payment details or process them in any way. Our payment platform is powered by Stripe via Shopify Payments. The use of Paypal is user defined based on a direct relationship with either or both companies, all data processed by Paypal is done by you as a customer with no processing from Blazer Pro Scooters.

 

To understand more about Stripe please click here Stripe

 

How long is your data stored?

 

Once per year we perform a full cleanse of data to ensure that we are only processing the data of those individuals who have an ongoing and active relationship with Blazer Pro Scooters.

 

As part of our Record of Processing Activities we have defined the length of time we store all of our data, should your data be due for deletion it will be erased during the yearly data cleanse.

 

To understand data retention in relation to your data please feel free to contact us at customercare@blazerproscooters.com